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Success in business is based on 85% conduct and 15% competence. You’ve learned the technical skills; let us help you with the rest.
Our Mission
Professional Manner was established in 2002 to provide individuals with knowledge to enhance their personal and professional image; and to develop skills to conduct business in a more professional manner through etiquette consultation.

We strive to improve attitude, appearance, and communication by applying the rules of etiquette and stressing the importance (and benefits) of diplomacy and common courtesy. We help professionals improve their business relationships, polish their personal and company image, establish a more positive work environment and possess a greater sense of business savvy. Applying the principles of etiquette results in greater job satisfaction, better client retention and an increase in company profits.

We also recognize that socializing with co-workers and clients is an integral part of the business experience; therefore, we provide expert knowledge in etiquette and protocol to help remove the anxiety and uncertainty associated with social environments and to help you avoid deal-breaking social blunders.

Etiquette Expert Michelle Powell
Our Founder
Michelle Powell, CEO of Professional Manner, is an etiquette consultant, speaker, syndicated columnist and radio show host who passionately advocates for civility in the workplace. She left her corporate job in Washington, DC with 13 years’ experience in administration and management and began a new career as a consultant and trainer in 2002. Since then she has worked with colleges and universities, private companies, non-profit groups and government agencies to improve workforce development initiatives, customer relations and the quality of individual contributions in the workplace. As part of company image and branding support, she has also provided public relations assistance to select clients for more than 10 years. Ms. Powell has been a guest speaker for local, national and international events and has been featured on television and radio. Her weekly business column can be found on, the online version of the Alabama Media Group’s syndicated newspapers. During her nine years in Huntsville, Alabama she served as a member of the Women’s Economic Development Council, the Small Business Council and the Emissary Council of the Huntsville/Madison County Chamber of Commerce, the Mental Health Association board in Madison County, the Crisis Services of North Alabama board, and the advisory board of a youth-at-risk education program called C.I.T.Y. Having returned to the Washington, D.C. area, Ms. Powell has added a radio segment to her repertoire. The ProManner Passport can be heard daily on internet-based BRITE with a listenership of more than 300,000 per month. Ms. Powell continues to provide personal and professional development programs through private corporate training, public seminars, one-on-one executive coaching and youth leadership programs.

Our Clients

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